Privacy Policy

Synquic is a technology company that builds the Slide platform an enterprise omnichannel automation tool. Synquic operates as the data controller for the personal data processed through Slide.

For any privacy-related enquiries, you can reach us at: privacy@synquic.com

We collect the following categories of information:

We use the information we collect for the following purposes:

• Providing the platform: To authenticate you, maintain your session, display your organization's data, and operate automation flows.
• Processing automations: To execute Instagram and WhatsApp flows, trigger pipeline stage transitions, and send templated messages on your behalf.
• Account management: To process invitations, manage roles and permissions, and enforce organization-level settings.
• Security and fraud prevention: To detect unauthorized access, enforce rate limits, and protect the integrity of the platform.
• Platform improvement: To analyse usage patterns (in aggregate, non-personally-identifiable form) to improve features and performance.
• Communications: To send transactional emails (e.g., invitation emails, system alerts). We do not send unsolicited marketing emails.
• Legal compliance: To comply with applicable laws, respond to lawful requests, and enforce our Terms of Service.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

Slide integrates with the following third-party services. Each service has its own privacy policy that governs their data practices:

All data is stored on cloud infrastructure with industry-standard security practices:

• Encryption in transit: All communication between your browser and our servers uses TLS 1.2+.
• Encryption at rest: Database records and file storage are encrypted at rest.
• Access control: Access to production data is restricted to authorized Synquic personnel only, with audit logging.
• Authentication tokens: We use short-lived JWT tokens with rotation. Refresh tokens are stored securely.
• No plaintext credentials: We never store passwords. Authentication is delegated to Firebase/Google.

While we implement robust security measures, no system is 100% immune to breaches. In the event of a data breach affecting your personal data, we will notify affected users in accordance with applicable law (typically within 72 hours for GDPR-regulated incidents).

We retain your data for as long as your account is active or as needed to provide the service:

• Account data: Retained as long as your account exists. Deleted within 30 days of account deletion request.
• Automation flow data: Retained for the duration of your subscription plus 90 days for recovery purposes.
• Message processing logs: Retained for up to 12 months for debugging and compliance purposes.
• Billing records: Retained for 7 years as required by financial regulations.
• System logs: Retained for 90 days, then automatically purged.

You may request deletion of your personal data at any time by emailing privacy@synquic.com. We will process deletion requests within 30 days, subject to legal retention requirements.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

To exercise any of these rights, email privacy@synquic.com. We will respond within 30 days. We may ask you to verify your identity before processing requests.

Slide uses the following types of cookies and local storage:

• Authentication cookies: Strictly necessary. Used to maintain your signed-in session via Firebase. Cannot be disabled while using the platform.
• Preference storage: Stores your UI preferences (e.g., selected organization) in browser local storage. No personal data leaves your browser.
• Analytics (if enabled): We may use privacy-preserving analytics to understand platform usage. No personally identifiable information is used for analytics.

We do not use third-party advertising cookies or sell cookie data to data brokers.

Your data may be stored and processed in countries outside your country of residence, including countries where data protection laws may differ from those in your jurisdiction.

Where we transfer personal data from the European Economic Area (EEA), UK, or Switzerland to third countries, we rely on appropriate safeguards, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions where applicable
• Data Processing Agreements with all sub-processors

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify signed-in users via the platform or email for significant changes

We encourage you to review this Privacy Policy periodically. Continued use of Slide after changes are posted constitutes your acceptance of the revised policy.

For privacy-related questions, data subject requests, or concerns, please contact: